1 Call Procedures

Renovation Contractors Cape Town is part of the 1 Call Accredited Services and Providers family - where contractor screening and project monitoring offers clients total peace of mind.

Your enquiry

Once Renovation Contractors Cape Town have established your requirements, suburb and basic contact details, we call the accredited contractors in your area who are registered for the services you require.

You may request up to 3 quotes for larger projects, subject to availability. 

Although you may well receive immediate response, we do offer the contractors a 3 hour window to make contact with you to arrange quotation appointments. This time frame caters for the service providers who are hands on at other sites, up ladders etc.

Project monitoring

Renovation Contractors Cape Town are proudly the only comprehensive network of home improvement maintenance and renovation service providers in South Africa, which actually communicates from quotation punctuality to job completion.

Your feedback in this regard is an essential component to maintain 1 Call's unsurpassable client satisfaction levels.

Renovation Contractors Cape Town will contact you via email after 24 hours to request feedback regarding appointments made for quotations. We will then contact you telephonically to ensure that all appointments were kept and to establish when your quotes will be received, if not received already.

Once you have selected a 1 Call accredited service provider, we follow up periodically (dependent on project size) to ensure you are receiving great service. This is your opportunity to discuss any gripes or points of dissatisfaction that can be quickly remedied, before escalating into a larger problem. 

Safety in numbers

As a 1 Call ASAP client, you will benefit from the ‘safety in numbers’ scenario, as your project accounts for one of thousands of jobs in progress every month. The risk of a contractor’s permanent removal from our database for not rectifying your problems, has far greater financial implication than the cost of making you a happy client.

Because of this volume driven strategy we have an incredible client satisfaction rate of 99.5%. No other contractor network or association comes close.

Four Pillars

The four pillars that have gained the popularity and driven the success of the 1 Call network:

1. Accreditation: the most stringent contractor screening procedure in SA… Read more

2. Communication: consistent follow ups from quote to completion… Read more

3. Performance rating: your feedback directly influences the contractors' profiles… Read more

4. Insurance: Blanket coverage for all contractors protecting the clients… Read more

Great advice

Every enquiring client receives our ‘Critical industry advice ‘ which has been published by many media outlets over the years. Great tips when employing the services of a contractor, whether 1 Call accredited or not. With the key focal point being the financial control of your project.